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Ethical Business in the Heart of Gloucestershire

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Privacy and Cookies

This website https://www.memorandum.co.uk/ ("Website") is owned and operated by Memorandum ("Memorandum ", "us" or "we").  

We use cookies on our website to distinguish you from other users and to help provide you with a more personalised user experience when browsing.  This policy explains what cookies we use and why we use them, you should read it alongside our Privacy Policy which you can find by following https://www.memorandum.co.uk/help/topic/PrivacyAndCookies.  We last updated this policy in May 2018.

1. WHAT ARE COOKIES?

1.1 Cookies are small text files that are sent by a website to a web browser in order to place information on your computer's hard drive.  This enables a website to identify and track the web browser so a website can, for example, recognise a device each time it visits the website, remember user preferences and recommend certain content.  

1.2 Some cookies contain personal information, such as your IP address, browser type and version, login data, plug-in types and versions and operating systems.

2. WHAT COOKIES DO WE USE?

2.1 There are four different categories of cookies that we use on our Website, these are:

2.1.1 Strictly necessary cookies: these cookies are required for the operation of our Website, we use these cookies to remember your log-in for you and what items you've added to your shopping basket. 

2.1.2 Performance cookies: these allow us to recognise and count the number of visitors to our Website and to see how visitors move around when using our Website.  We use these cookies to find out, for example, what pages you visit on our Website, and if you experience any errors.  This helps us to improve how our Website works, to understand what interests you and to analyse how effective our advertising is.  Sometimes these cookies are managed by third parties (see below for further information).

2.1.3 Functionality cookies: these are used to recognise you when you return to our Website.  We use these cookies to gauge usage and develop our Website accordingly.  These cookies enable us to personalise our content for you and remember your preferences so you do not have to re-enter details every time you shop with us.  Sometimes these cookies are managed by third parties (see below for further information).

2.1.4 Targeting cookies: these cookies record your visits to our Website, the pages you have visited and the links you have followed.  We use these cookies to deliver adverts that are more relevant to you and your interests.  It helps us to measure the effectiveness of our advertising campaigns and to limit the number of times you see an advertisement.   The information from these cookies is shared with third parties, such as advertisers.  We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to our Website which is then used to show you different products and services based on what you appear to be interested in. 

 

2.2 On our Website we use the following cookies:

Cookie Name

Cookie Purpose

ASP.NET_SessionId,F5 Load balancer

This cookie allows our web servers to respond to your actions on the Website such as "Add to your basket" or browsing our Website.

Afilliate, Sushi

These cookies show us how you found our Website and therefore to determine which of our online marketing channels is most effective.  They also allow us to reward some external websites for directing you to us.

Memorandum Website Cookie

This cookie helps us to recognise you when you come to our Website and provides security when you are using our Website.  The items in your shopping basket are also stored in this cookie – your shopping basket would not work without it.

Google analytics _utma, _utmb, _utmc, _utmz

These cookies enable various software providers (including Google Analytics) to analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times.  This information helps us to improve the website and your shopping experience, and make our marketing campaigns relevant.

CriteoGoogle Adwords

Criteo uses cookies to provide you with personalised adverts when you visit other selected websites.  To learn more about these cookies, or to opt out of receiving these cookies, please visit: https://www.networkadvertising.org/

https://www.memorandum.co.uk/ "share" tools

If you take the opportunity to "share" our Website content with friends through social networks like Facebook and Twitter, you may be sent cookies through these websites.  We do not control the settings of these cookies and so please check out these third party websites for further information about the cookies they use and how to manage them.

 

3. WHY DO WE USE COOKIES?

3.1 We use various types of cookies on our Website which perform different functions, including:

3.1.1 To make sure your logged in areas are secure.

3.1.2 To remember what is in your shopping basket.

3.1.3 To remember how far you are through the checkout process.

3.1.4 To recognise you when you return to our Website.

3.1.5 To speed up your searches.

3.1.6 To estimate our audience size and usage patterns.

3.1.7 To allow us to customise our Website according to your individual interests. 

3.2 We do not store information such as credit card details in the cookies we use, but we do use encrypted information gathered from them to help improve your experience of our Website.

4. WHAT IF I DON’T WANT TO ACCEPT COOKIES?

4.1 To make full use of our Website, your device will need to accept cookies.  If you do not want to accept cookies you can still browse our Website but it will not have its full functionality.  If you disable strictly necessary cookies you will not be able to order products or services from our Website.

4.2 Most browsers automatically accept cookies, but you can usually change your browser settings to limit or prevent cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our Website.  We have set out links to the opt-out pages of the most common browsers below:

Browser

Information link on how to manage cookies

Google Chrome

https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Apple Safari

https://support.apple.com/kb/ph21411?locale=en_US

 

4.3 If you set your browser to not accept cookies, please note it may result in certain sections or features of our site not working properly and certain personalised services not being provided to you or users of your computer. 

4.4 You can read about how to manage cookies here: http://www.allaboutcookies.org/manage-cookies/

4.5 You can learn more about how to control cookies, including opting out of certain third party cookies here: https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options/

4.6 You can learn more about behavioural advertising here: http://youronlinechoices.eu/

5. CONTACT US

5.1 If you have questions about our cookie policy, please contact us by email using sarah@memorandum.co.uk or write to Memorandum at 4 HIGH STREET, Berkeley, GLOUCESTERSHIRE, GL13 9BJ.

5.2 You can find out more about how we process your data generally by reading our Privacy Policy which you can find by following https://www.memorandum.co.uk/help/topic/PrivacyAndCookies.

 

 

 

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